The RAINA dress in black is a ruched figure-hugging midi dress, it features a racer neck and back.
All orders ship from Australia. Shipping estimates are based on dates provided by shipping couriers and shipping times may vary depending on shipping location. Delays experienced by shipping couriers, credit card verification processes, customs holds & other external third parties are outside of our control.
We make every effort to ship all orders received on the day. Orders placed after 12pm AEDT, on weekends or public holidays will be attempted to be processed the following business day.
You will receive a shipping confirmation email as soon as it has been dispatched.
Please note, we do not ship to PO Boxes or Parcel Lockers. If you provide a PO Box or Parcel Locker address, your order will not be shipped until we get in touch with you for an alternative address. If we do not hear from you within 48 hours, your order will be cancelled and refunded
If you order a pre-order style, it will not be shipped immediately. All available non pre-order items purchased will be shipped immediately. The estimated shipping time is listed on your order invoice and on the product page. We are unable to provide exact dates but will contact you if we become aware of any delay. Your pre-order style will ship separately when it arrives. We are unable to cancel any pre-orders unless we have offered a cancellation to you.
The items must be unused, unworn, fitted with the original tags and packaging and with no markings or any type of damage.
Items must be returned in the condition they were received in otherwise the store policy & exchanges cannot be enforced.
All returns must be shipped within 14 days of being received. Please use a tracking number on all returns/exchanges, we can only provide store credit/exchange for goods we receive that fit our terms.
Sale items cannot be returned.
Underwear: for hygiene purposes we cannot accept returns or exchanges on under/swimwear.
How do I exchange an item?
If the item had all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 14 days return period, please email us to organize a return for you.
Once we receive your return, we will send you your exchange item(s). When we ship your item(s), you will receive an email with the tracking ID to follow up your shipment.